Rental conditions

Rental conditions for Thailand

These conditions apply to every vehicle booked through this site. They are the supplier's conditions. Last updated 25 August 2026.

Conditions specific to an individual vehicle, including deposit, mileage limit and driver requirements, are stated on that vehicle's listing at the time of booking and take precedence over the general conditions below. The conditions are reproduced word for word from the rental partner's published terms for Thailand.

Two conditions apply directly at collection: the driving documents in clause 13 and the payment card in clause 14. Read both before you settle which class you end up in, since the deposit and the cover level sit on the individual car.

The same conditions apply whether the car is met at the airport or delivered to the address you give anywhere else on the island. Only the conditions stated on the individual car differ.

1. Rental period

The minimum chargeable rental period is 24 hours. It means that if you rent a car for a few hours, you will be charged for a full day. For example, if you need a car from Monday morning to Tuesday afternoon, you will be charged for two full days.

2. Extending a rental

If you want to extend your rental period, you must inform the rental agent in advance.

3. Fuel

You must return your rental car with the same level of fuel you picked it up with. If the level of fuel is lower, you pay the difference at the rates of car rental company. If the level of fuel is higher, you are not compensated for the difference.

4. Cleaning

If the car is returned so dirty that it hinders its inspection, the car will be washed at the customer's expense.

5. Standard insurance

Standard insurance does not cover damages to wheels, undercarriage, windscreen, and interior of the car.

6. Insured events

In case of an insured event, you must immediately notify the rental agent and receive a police report, except as otherwise agreed with the agent. Failure to fulfil these conditions will cancel the insurance issued for the car and make you fully responsible.

7. When the insurance is invalid

The insurance is invalid in the event of deliberate damage to the car caused by intentional vandalism or neglect.

8. Roads

Rental cars are allowed to travel only on paved public roads.

9. Borders and provinces

Driving a rental car across the borders of Kingdom of Thailand is not allowed. You should confirm possibility to drive out of province on the booking stage. Please write an email to help desk info@phuketairportcarrental.com as prices and conditions may vary depending on rental company’s policy.

10. Contact number

The contact phone number with the correct country code provided at the time of booking must be available throughout the car rental period and on the day before pick-up. We do not accept any service quality claims, if it was impossible to contact the renter by mobile phone or messengers (Viber / WhatsApp / Telegram).

11. Fuel, parking, fines and tolls

The payment for fuel, parking, fines, and toll roads is the responsibility of the renter.

12. Driver age and experience

The driver’s minimum age and driving experience are listed on each car’s page. These requirements may vary even for similar models. The rental agent has the right to refuse to provide the service at any time if the driver’s age and/or driving experience does not meet the requirements for a particular car. Please use the filters to find cars that match your criteria.

13. Driving documents

Make sure you have an International Driving Permit (IDP) together with your regular national driving licence. The expiry dates on all documents must be no earlier than the end date of the rental period. Copies and electronic driving licences will not be accepted. In Thailand, driving without an IDP is subject to a fine of 1000 bat ($30), and the insurance company may refuse to pay out in case of an accident.

14. Payment card

Renting a car may require a mandatory physical embossed credit card in the name of the main driver. If a credit card is required, ensure that you have it with you when picking up the car. In some cases, rental companies may accept debit cards, which will also be specified during booking and in your voucher. The debit card must also be a physical, personalized card with embossed details and issued in the name of the main driver. Ensure that you have the card with you when picking up the car.

15. Pets

Only small pets may travel in rented cars and should be kept in their travel carriers at all times.

Enquiries

Questions before booking go to the contact page. After booking, the supplier's contact details are on the voucher. The site's terms of use cover this website, and the fifteen conditions above cover the rental itself.